Privacy and Security

The reports provided by Nectarwise Market Research are for internal use by the client and cannot be used for general publication or distribution to third parties. Any further reproduction, photocopying, transmission in any form, recording, or anything else should not be done without permission from the Nectarwise Market Research.

Scope:

This policy applies to all Personal Information of individuals, either in electronic or paper format, received by Nectarwise market research, including personal information of company personnel, customers, healthcare professionals, patients, medical research subject, clinical investigators, consumers, vendors, business partner and investors.

For the purpose of this policy, the following definitions shall apply-

1. “Agent” means any third party that uses Personal Information provided to it by Nectarwise market research to perform tasks on behalf of and/or under the instructions of Nectarwise market research, or to which Nectarwise market research discloses Personal Information for use on its behalf.
2. “Individual” means any natural person.
3. “Personal Information” means any information or set of information about an identified or identifiable individual, including, but not limited to: (a) first name or initial and last name; (b) home or other physical address; (c) telephone number; (d) email address or online identifier associated with the individual; (e) Social Security number or other similar identifier; or (f) any other information relating to an individual that is combined with any of the above. The term “Personal Information” does not include non-identified information or information that is reported in the aggregate (provided that such aggregated information is not identifiable to a natural person).
4. “Personnel” includes, but is not limited to, any employee (permanent or temporary), director, officer, contractor, worker, temporary worker, job applicant, retiree of Nectarwise market research and any and all of their respective dependents.
5. “Nectarwise market research” means any entity that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with Nectarwise market research, Inc. For purposes of this definition, “control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of such entity, whether through the ownership of voting securities, by contract or otherwise.
6. “Sensitive Personal Information” means Personal Information that reveals or is processed to uniquely identify a person:
   
   • All financial account numbers (bank account numbers, credit card numbers, and other information if that information would permit access to a financial account);
   • Individual medical records, biomedical specimens, and biometric information, including any information on any worker or consumer’s health, disability, disease or product interests;
   • Reports of individual background checks;
   • Data elements revealing race, ethnicity, national origin, political opinion, religious or philosophical beliefs, trade union membership, genetic data, biometric data were processed to uniquely identify a person, any information that concerns medical or health conditions or sex life, or information relating to the commission of a criminal offence sex life or sexual orientation, and information relating to the commission of a criminal offence.

We collect information in the following areas and ways:

• The Information that you provide to us when signing-up for or maintaining an account, registering for any event with us or otherwise receiving a service from us.
• Your information that we receive through referrals from users, your employers or others.
• Your data that might be collected from third parties, including, in some cases, publicly available directories, as part of our marketing and prospecting activities.
• The information collected through the above means will be limited to:
  • Name, email, phone number, address
  • Job title and professional details
  • Billing related information (where applicable)
  • Any information relevant to event attendance
  • Opinions and other information requested and provided by you through website and other channels.
• When you use our websites, we might automatically collect and analyse certain information, which includes unique browser identifiers, IP addresses, browser and operating system information, device identifiers, geo-location and other device-specific information, and Internet connection information.

Cookies

We use cookies to store visitor preferences, record session information record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our website, record past activity at a website in order to provide better service when visitors return to website, ensure that visitors are not repeatedly sent the same banner ads, and to customize web page content based on visitors’ browser type or other information that the visitor sends. Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie, or you can change your settings to refuse to accept cookies.

What do we do with the information collected?

We use your information collected in the following ways:

• The sign-up details are stored in our database and used for further identification and, where applicable, authentication purposes.
• To send you certain information on areas that are of interest and relevant to you, including information about our new offerings, including events that could be of value to you. These will be sent only as per your specific consent for the same.
• For our legitimate interests in conducting our business, such as:
  • To fulfil your requests and opted services.
  • To respond to your questions, concerns, or customer service inquiries.
  • To otherwise communicate with you about your account.
  • To conduct research and analysis, including surveys, with your consent.
  • For events and related services.
• To enforce the legal terms that govern our websites and services;
• To create aggregated or anonymized data, which we may use
• The technical and related User end data collected will be used for the following purposes:
  • Monitoring and analysing to ensure effective and efficient system performance and usage.
  • Identification and proactive handling of any technical issues
  • Troubleshooting and support purposes.
• In this process, we also will be using third-party services and tools, where necessary, such as Google Analytics.
• We don’t profile the users or monitor the behaviour of users using the personal information, either manually or in an automatic manner, for any purpose other than legitimately required as a part of delivering and supporting the designated service from us.
• We don’t use the personal data collected/provided to us for any purpose other than those which are detailed in this privacy Policy.

To whom would we disclose these Personal Data?

• The information provided by you will be disclosed to and be accessible by only limited, designated personnel within our organization. These personnel could be part of the registered companies within the Nectarwise market research corporate and its subsidiary companies.
• Some personal data may also be shared with designated Service/solution providers who act as sub-processors for designated purposes, such as sending emails, Analytics, monitoring and troubleshooting etc. We contractually require our agents, service providers, and affiliates who may process personal data related to the Services to provide the same level of protections for personal data as required under the principles and applicable laws and regulations. We do not transfer personal data to a third party for the third party’s own use, but only for our legitimate business purposes as a part of our Services and deliverables.
• In accordance with our legal obligations, we may also transfer Data, subject to a lawful requests and requirements, to public authorities for law enforcement or national security purposes, where required and applicable. We may also disclose information (including any personal data), where otherwise required by law.

Where will the data be stored and transferred to?

• The Data collected will be stored in the secure servers and systems owned and managed by Nectarwise market research.
• The data might be stored and/or transferred within or outside the region of collection, in order to fulfil the agreed and lawful processing. However, any transfer of data outside the region of data subjects will be done in compliance with the applicable Privacy acts and regulations.

How long the data be retained in our Systems?

• We apply a general rule of keeping personal data only for as long as required to fulfil the purposes for which it was collected, and in accordance to the applicable legal and regulatory requirements.
• Your information with us will be retained till there is a relevant business purpose and use of the same, unless:
  • The information is removed under specific request from your end and subsequent concurrence on the same from our end.
  • There is a genuine and valid requirement from our end for doing so, triggered by business or regulatory/legal requirement.

How Secure is your Data with us?

We take Data Security, including that of Personal Data very seriously. All our systems and processes are planned, designed and managed by keeping Security and Privacy in mind.

A robust Information Security Management System (ISMS) is established within our organization that governs the systems and practices. These ISMS are established and managed in alignment with global best practices and standards such as ISO/IEC 27001:2013. The system is subject to strong controls including ongoing monitoring, periodic Security testing, internal/external audits and verifications.

We contractually require our agents, service providers, and affiliates who may process data related to the Services to provide the same level of protections for data as required under the principles and applicable laws and regulations.

When the circumstances require, we use encryption technology (data scrambling) and authentication tools to protect information that you may provide through our website. In addition, our employees are instructed that such information is to be used only in accordance with the principles of this Website Privacy Policy, or other information security policies and procedures we may adopt from time to time, and the laws applicable to each specific business.

We use encryption technology (data scrambling) and authentication tools to protect information that you may provide through our website. In addition, our employees are instructed that such information is to be used only in accordance with the principles of this Website Privacy Policy, or other information security policies and procedures we may adopt from time to time, and the laws applicable to each specific business.

Gathering of Data, Usage & Sharing

At Nectarwise Market Research, we have proactive opt ins from customers who visit our website, social media sign up campaigns, events and conferences, Tele-calling opt-ins, existing and old clients/customers.

Call recordings

Nectarwise Market Research records all outgoing and incoming calls for training & development purposes and for effective client requirement assessment only. All recordings are kept highly confidential. In case you wish us to delete the call recordings or not record calls at all, please do so either via an email or while on a phone call with any representative of the company.

Under no circumstances, we purchase or sell data from or to any third party. The list is built organically and built by our own marketing efforts. We have strict policies in place in handling data. The policies are drafted in accordance to CAN-SPAM, CCPA & GDPR Guidelines.

The data is built over time through opt ins and other marketing efforts. We manage and maintain data in our in-house CRM. This data is secured and can only be accessed by authorized individuals.

Your data will never be shared with third parties; however, we may send you information from time to time about our products that may be of interest to you. By submitting and sharing your details with us, you agree to be contacted by us. However, you may contact us at any time to opt-out.

We may use your personal information to verify your identity, to check your qualifications, or to follow up with transactions initiated on our partner site. We may also use your contact information to inform you of any changes to the Site, or to send you additional information about company. We provide email addresses to our marketing team, and 3rd party email distributors through a secure exchange process, for the purpose of marketing new services and products to you. If you give your permission during the account registration process, we may share your contact information with our business partners or other companies so that they may send you promotional materials.

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